Questions & Answers

MY ORDERS

How to track a current order?

First of all, log in to your Motoblouz account here!
If you are already connected to your profile, you can consult the History of your orders then on "View details". At the same time, emails will confirm the different stages of your order (order confirmation, invoice, shipping, delivery).
Real-time tracking of your order as well as package tracking are available at the bottom of the details of each order!

HOW TO COMPLETE A RETURN OR A CUSTOMER SERVICE REQUEST?

You will be able to request a return or customer service by clicking here.
Then let yourself be guided by the returns form.

How to cancel a current order?

First, log in to the home page by clicking Log in. Then, from the “Your orders” section, you can access your order history.
We then suggest that you cancel your order by clicking on “Order cancellation request”, then “I confirm the cancellation”.

If the button to cancel your order does not appear, unfortunately it is no longer possible to cancel it. You will then need to return the order upon receipt.

How to find your invoice?

Premier , identify yourself on the home page by clicking on Log in. From the “Your orders” section you can access your Order history . By clicking on “See details” of the order concerned, we then offer you the opportunity to download your invoice in .pdf format.

I can't find the product I'm looking for, what should I do?

Some products may not be listed on our website, however, we are certainly able to provide them to you. Contact one of our motorcycle advisors. If possible, provide us with as many details as possible regarding your search, for example: the model of your motorcycle, the year of manufacture, etc.

DELIVERY

Our delivery methods for the Netherlands

Deliveries to the Netherlands

Our delivery methods for other countries

Motoblouz works in partnership with IMX to deliver your products to you anywhere in the world in the best conditions. Through its partners and agreements with 245 last mile leaders, IMX offers you a full range of delivery services worldwide.
At Motoblouz , we offer 2 delivery methods for international markets:

Standard home delivery

Shipping policy for standard home delivery:

You will receive an email from our carrier, usually the day before delivery, to notify you of the expected delivery date. In order to deliver your package to you, the driver may ask you for the PIN code received by SMS and/or e-mail

*Estimated delivery dates which do not take into account delays that may be caused by the customs service.

If you are absent during delivery :
If the size of your package allows it, it will be placed in your mailbox.
Otherwise, a delivery notice will be left for you, inviting you to collect your package from a post office or relay point near you.
These prices may be subject to specific commercial operations. The delivery times indicated are in working days, and indicated as an estimate.
If you place a very large order (approximately a palette of products), delivery may be tailor-made and the delivery time may be extended. In this case, a motorcycle advisor will contact you.

Express home delivery

Shipping policy for express home delivery, (only available for Belgium, Germany and Italy)

*Estimated delivery dates which do not take into account delays that may be caused by the customs service.

You will receive an email from our carrier, usually the day before delivery, to notify you of the expected delivery date. In order to deliver your package to you, the driver may ask you for the PIN code received by SMS and/or e-mail.
If you are absent during delivery :
If the size of your package allows it, it will be placed in your mailbox.
Otherwise, a delivery notice will be left for you, inviting you to collect your package from a post office near you.

Home delivery within 48/72 working hours

Deliveries are made from Tuesday to Saturday.
You will receive an email from our carrier, usually the day before delivery, to notify you of the expected delivery date.
In order to deliver your package to you, the driver may ask you for the PIN code received by SMS and/or e-mail.

If you are absent during delivery :
If the size of your package allows it, it will be placed in your mailbox.
Otherwise, a delivery notice will be left for you, inviting you to collect your package from a post office near you.

International deliveries and taxes

International delivery costs depend on the destination and will be announced to you when you place your order. For transport reasons, products (fluids, tires, etc.) cannot be shipped to certain countries. If applicable, the information will be given to you at the delivery stage of your order.
For deliveries within the European Union, French VAT applies to the order and you will not be able to recover the VAT in your country.
For orders to destinations outside the European Union, the products will be invoiced excluding taxes and you will have to pay shipping costs calculated according to the country of destination and the weight of the package. Upon receipt of the package, you will have to pay, in addition, customs duties, VAT and other local taxes, depending on the country of destination.

Shipping Terms

Motoblouz undertakes to respect as much as possible the shipping date given to you as an indication in the product sheet, in the basket and in the summary of your order as well as in the order confirmation email.
A delivery/collection date will also be indicated to you, once you have chosen the delivery method that suits you best.

When ordering several items, the delivery time to be taken into account is the longest. For example, if you order a jacket shipped within 48 hours and a helmet shipped within 7 days then the entire order will be shipped within 7 days.
Packages are shipped Monday through Friday, excluding public holidays.

TRANSPORTERS

When you choose your preferred mode of transport, you will notice that the name of the carrier does not appear at this stage.
Indeed, in order to ensure the best quality of service, we have decided to work with several carriers, for each type of delivery.

In other words, you choose the mode of transport that suits you best, and we decide on the carrier likely to satisfy this request under the best conditions (based on price, quality of service, your place of delivery).

You will know the carrier used when shipping your order. An email will then be sent to you, indicating in particular the name of the carrier chosen, as well as the tracking number of your package.

My package is marked delivered, but I don't have it, what should I do?

Your package is indicated delivered on the delivery tracking but it is not in your possession.

We invite you first of all to:
• - Check the delivery address chosen when placing your order
• - Check that the package has not been collected by one of your relatives or left with a neighbor.
• - If your package cannot be found, fill out this document by hand: Parcel declared delivered but missing and send it along with proof of identity to contact@motoblouz.com.

As soon as the package is indicated delivered on your tracking, you have 30 days to file a complaint with the carrier.

What should I do if an item is missing from my package?

Have you received your package, but one or more products are missing?

Premier , we invite you to:
• - Check the inside of your package
  To save space, our preparers can slide another item inside the packaging of a product. Example: a pair of gloves can be slipped inside the box of a helmet.
• - Check your invoice received by email, it contains the items present when your package was shipped.
  If the missing items do not appear there, they will be delivered to you in a second package.
• - Take a photograph if your package was damaged upon receipt (cardboard torn, adhesive loose or missing, etc.)
  Please note that you have the right to make a reservation about the package upon receipt in order to have possible recourse with the carrier.
• If after these checks, your product or products cannot be found, you will simply need to complete this document by hand: Missing Product Declaration and send it, along with your ID and photos of the package, to contact@motoblouz.com.

MY ACCOUNT

How do I create my profile?

To do this, simply click on Log in from the site's home page via the logo , then let yourself be guided by the registration form.

You will then be asked for several pieces of information:
Your email address.
Your gender.
Your first name.
Your name.
Creating your password.
Your date of birth (fill it in and you will have a surprise on your birthday).
Your motorcycle world.
Your main address.

Of course all information can be modified at any time from your Profile.

How do I access my profile?

From the site home page, click on the button Log in located at the top right. Enter your email address and password, then click "continue".

Forgot your password ?

If you have lost or forgotten your password, simply click on the following link Forgot your password and let yourself be guided by the instructions on the screen. You will then receive an email with a link allowing you to easily create a new password.

How do I change my profile information?

Just enter your credentials on the page Log in.

You then have access, in the “Your profile” section, to the following information:
Your personal information.
Your vouchers are deductible at the payment stage of your next order.
Your address book.

How to benefit from the newsletter and good deals?

When creating your profile, simply check the box. I would like to receive the Motoblouz newsletter and take advantage of all the good deals! You can also manage this subscription from your personal informations.
To unsubscribe and no longer receive our newsletter, uncheck the box and save the changes.

What should I do if I don't receive emails from MOTOBLOUZ ?

We invite you to check your email box for spam or junk mail. If you cannot find our emails there, we invite you to contact a motorcycle advisor.

Delivery information & availability date

Find out the availability of my product?

The availability of each product is announced on the right side of its sheet just below its price.
If choosing a size is necessary, you will find the availability of the product once the size has been selected.

Find out if my product is in stock.

If the desired product is in stock, the information "In stock" appears.

My size is grayed out, I can't select it, what does this mean?

This unfortunately means your size is sold out.
As this can no longer be ordered from our supplier, the size can no longer be selected and therefore becomes gray.

My size is sold out, how do I know if it will come back in stock?

If your size is out of stock, it is because our supplier is also out of stock. There is therefore no availability delay at the moment.
Our site is directly linked to the stock of our suppliers, if it comes back into stock with the manufacturer, you will be able to order it again on our site.
Our updates are daily.

PAYMENTS

Payment by credit card ?

Payment is made on our secure payment interface, when orders are placed on Motoblouz , which means that no banking information can be misused by a third party.
Motoblouz certifies that it does not hold any banking information entered during the order process. All bank details are transmitted in real time to our partner Sogenactif.
Since your account is debited when your order is prepared, Sogenactif provides us with a debit pre-authorization, valid for 6 days.
If the shipment is made after these 6 days, your account may be queried again.
Payment security: your credit card details are encrypted using the TLS (Transport Layer Security) protocol and never pass unencrypted over the network.
Payment is made directly to the bank. Motoblouz does not have access to these contact details under any circumstances, and does not keep them on its servers.

PROMO CODES

Motoblouz regularly offers its customers discount codes!

Take advantage of the benefits on Motoblouz , take advantage of current good deals on your favorite brands and save on your purchases. Check the list of our promotional codes every day.

Carefully read the conditions of use of promotional codes to choose the discount code that best suits your case. Motoblouz promotional codes cannot be combined with each other.

How to benefit from our Motoblouz offers?

• - I do my shopping on Motoblouz .
• - I select my products.
• - I enter my promo code when validating the basket.
• - I validate and the price is updated automatically.
• - I click on “Place order” and let myself be guided.
• - In the event of a partial or total return of your order, the promotional code will be automatically recalculated according to the conditions of the commercial operation in force when your order was placed.

See current promotional codes

PRODUCT QUESTIONS

How do I choose the size of my product?

On all product sheets, you have a “Size guide” button which allows you to locate your measurements and thus choose the right size.
You can also read customer reviews to get an idea and also contact our customer service for any questions.

How do I choose my helmet?

You have the choice between several categories of helmets: full face, modular, jet, adventure or cross .
The weight of the helmet is a criterion often considered to be important. If many parameters can weigh in the balance - literally! - the impact of the weight actually depends on the use you are going to make of your helmet.
The presence of an internal sunscreen, a nose cover and a bib optimize comfort. Our motorcycle advisors are here to help you make the right choice.

How do I choose my gloves?

Elements of protection and comfort for the biker, there are several models: summer, mid-season, winter, racing, cross . Choose from a selection of more than 1,500 pairs of gloves. Our Motorcycle Advisors are here to help you make the right choice.

How do I choose my motorcycle parts?

Whether you are looking for luggage, parts or accessories for your motorcycle: we offer to filter all items with the brand, year and model. Filters are available at the top left of the results to refine the products displayed. (Select “specific” to restrict the number of results offered to products compatible with your motorcycle model.).
This way you can be sure to find products compatible with your motorcycle.
Our motorcycle advisors are here to help you make the right choice.